Customer Survey

General Questions

Name:

Dealer you purchased from:

Salesperson:

Phone:

Fax:

E-mail:

Which Prairie View Industries products did you purchase:

How did you find our product?

Internet
Catalog
Friend
Tradeshow
Other

Would you allow us to your name and comments in our marketing materials?

Yes

No

Please contact first

Ratings: 5 = highest or strongly agree, 1 = lowest or strongly disagree

Product / Service Literature

*Is catalog information / data accurate?

5

4

3

2

1

N/A

*Is catalog information / data easy to understand?

5

4

3

2

1

N/A

*Are technical specifications accurate?

5

4

3

2

1

N/A

*Are technical specifications easy to understand?

5

4

3

2

1

N/A

Add Comments

Ordering Process

*Rate the relative ease of ordering products/services?

5

4

3

2

1

N/A

*Was the Customer service staff knowledgeable about products?

5

4

3

2

1

N/A

*Was the Customer service staff courteous at all times?

5

4

3

2

1

N/A

*How well were you kept informed of any product/service delays?

5

4

3

2

1

N/A

Add Comments

Product Quality

*Does Product perform as expected?

5

4

3

2

1

N/A

*Rate the Products Fit and Finish

5

4

3

2

1

N/A

*Rate the Products workmanship

5

4

3

2

1

N/A

Add Comments

Product Receipt

*Did your order arrive on time as promised?

5

4

3

2

1

N/A

*Were products adequately protected from damage during shipment?

5

4

3

2

1

N/A

*Was a Packing List or other shipping records enclosed?

Yes

No

*Did directions/instructions for use accompany the product?

Yes

No

*Were directions/instructions for use accurate and easy to understand?

5

4

3

2

1

N/A

Add Comments

Product Returns / Warranty Claims

*Was the Product Return Policy clear, accurate and easy to understand?

5

4

3

2

1

N/A

*Was the Warranty Claim Policy clear, accurate and easy to understand?

5

4

3

2

1

N/A

Add Comments

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